Refund and Return Policy

At Maaz Safder Store, we are committed to ensuring your satisfaction with our perfumes. If you are not satisfied with your purchase, you can take advantage of our 7-day return policy. You have 7 days from the date of receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.
  • It must be unused, with tags, and in its original packaging.
  • You must have the receipt or proof of purchase.

Return Process

To initiate a return, please contact us at info@maazsafder.store. Returns should be sent to the following address: Karachi 74800, Pakistan. Items sent back to us without first requesting a return will not be accepted.

Once your return request is accepted, we will provide you with a return shipping label and instructions on how to send your package.

For any return-related questions, feel free to contact us at orders@maazsafder.store.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and correct it.

Exceptions / Non-Returnable Items

We do not accept returns on the following items:

  • Opened or used perfumes
  • Sale items
  • Gift cards

If you have questions about a specific item, please get in touch with us.

Exchanges

To ensure you receive the item you want, the fastest way is to return the original item and make a separate purchase for the new item once the return is accepted.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@maazsafder.store

Thank you for shopping with us at Maaz Safder Store!